In the second part of this 45-minute conversation with Nick Himowicz, you will hear:
– The difference between people who believe that their intelligence and capabilities are static and can’t be improved (fixed mindset) and those who believe they can improve, learn and grow (growth mindset) and why that has a profound impact on how much effort people are willing to put in.
– Why it’s not black and white and how it’s unhelpful to categorise people as one or the other – and that we can’t expect people to hold a growth mindset for every area of their life
– The challenge given that knowledge is now available on demand but the issue is application and mastery
– Why defining people as ‘experts’ can hold them and others back from learning
– Spotting and exiting parent-child approaches to developing your people and conversely responding to the “You tell us, you’re the expert” approach
– Getting out of a ‘learning by bullet points’ mindset – The role of leaders in championing the concept of growth mindset
– Getting information flowing around a company, in all directions
– How to listen to customers (and actually listen), making space for it, making it easy to log and making sure it’s always top of the agenda
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